FAQ

Trial

1. How long will my trial last?
   All trials last for 15 days from the time of installation. If you need more time for evaluation, send us an email, and we will extend the trial.
2. Is the trial fully functional?
   Yes, all the functionality is available during the trial period. You will also be entitled to product support, reach out if you run into any problems.

Product Support

1. What type of product support do you offer?
   Pricing includes product support. Contact the support team with a short email describing the problem, and they'll reach out. Most support problems are handled swiftly over email.

2. How should I initiate a product support request?
   Reach out to the support team at support@cerebrata.com . Most product related problems are resolved within 24 hours.

License

1. How is Cerebrata offered?
   Cerebrata is being provided as a "Subscription" based service. Each user can purchase a personal or professional subscription. Each user will require their subscription.

2. Can I use Cerebrata on multiple machines?
   Yes. You can install Cerebrata on as many machines as you would like provided you are using those machines.

Upgrades

1. Am I entitled to the latest version?
   Yes, you can download the latest version of Cerebrata from our website. However, the full use of the product will depend on your subscription status.

2. How do I upgrade my product to the latest version?
   The product includes auto updater. Whenever a new version is available, you will receive a notification in the application with instructions on upgrading to the latest version.